Terms and Condition
Welcome to Iskander Air. By using this Website, you unconditionally and irrevocably confirm, agree and accept all of the terms and conditions contained herein and any other legal notices, policies and guidelines linked to these Terms and Conditions. You represent and warrant that you possess the legal right, are of legal age and hold the capacity to enter into this agreement. Further you undertake that you will use this website only in accordance with the agreement. For any kind of dispute, decision of Iskander Air administration will be final and applicable and this will over rule any other statements written below.
If you do not agree with any part of these Terms & Conditions, you must not use the website or book travel reservations with us. We reserve the right to amend these Terms & Conditions at any time without prior notice. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the site following the posting of changes to the Terms & Conditions will mean you accept those changes. Please return to this page periodically to review any changes.
Any and all statements made in these Terms & Conditions related to Iskander Air are also made on behalf of our affiliates, subsidiaries and parent companies, including all disclaimers. Iskander Air does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, car rental agencies, tour operators and consolidators, for travel-related services which include, air transportation, lodging, and car rental.
Iskander Air shall not be liable for final currency conversion or rates when paid after a travel reservation is made with us for international travel products and services. You agree and acknowledge that currency rates vary and any quoted price on the site in local currency is a guideline and not binding on the travel supplier or us. Once certain travel reservations are made and paid for, that may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. Once tickets have been issued there may be a penalty involved for cancellations and refunds.
We do not have control over printed prices on the tickets although some tickets may have printed fare on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. Discounts offered may vary depending on a number of factors including airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfillment and flight load. Iskander Air does not guarantee, endorse, validates or promotes other advertiser's products and services that are advertised on our site.
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these Terms & Conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Card Payment Gateway Agency which may keep a record of such information in whole or in part. Rest assured this verification process is performed for the sole purpose to verify and confirm your identity.
You agree that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the site in accordance with all Terms & Conditions herein. If you are using this Site and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms & Conditions. You agree to be financially responsible for all of your use of the site. You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the site is true, current, complete and accurate.
Furthermore, you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. Whenever you make use of a Site feature that allows you to upload material to the Site, or to make contact with other users of the Site, you must comply with applicable laws and the best standards of Internet courtesy and behavior. You undertake that any such contribution does comply as aforementioned, and you irrevocably undertake to fully indemnify us at all times for any breach of that warranty and undertaking. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible or liable to any third party for the content or accuracy of any materials posted by you or any other user of the site. We have the right to remove any material or posting you make on the site if, in our opinion, such material does not comply with these Terms and Conditions.
If any dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective manner. Accordingly, we strongly encourage you, before taking any other action, to reach out to us by contacting customer service so that we have an opportunity to try to address your concerns. Otherwise, you and we agree that we will resolve any dispute, claim or controversy arising out of or relating to your use of the site.
The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site. At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers. In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel. Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling. Neither Iskander Air nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above. Government entry/exit fees may apply, depending on your destination. These are your sole responsibility and will be additional to your Booking charges.
Most of our airline tickets are 100% non-refundable. In certain cases, where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to pay the fare difference (if any), applicable airline penalties and any applicable Iskander Air post-ticketing fees. All such changes are governed by each airline's fare rules, policies and procedures, which are not under our control. No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
If your itinerary includes flights operated by more than one airline, please read carefully each such airline's terms and conditions, which can be found on each such airline's website. Each such airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.
In some cases, pre-payment may be required to receive confirmation. In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification gateway team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
Iskander Air bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. For examples, airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
Iskander Air uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other law enforcement. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you.
Please note that your seats, meals, frequent flyer and other special requests are requests only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling light to reduce these costs. To find the additional weight baggage fees for each airline, please visit our booked airline web page. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage. When there are two or more airlines involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. We recommend traveling with light baggage to reduce these costs.
All Airlines have different rules and policies regarding schedule changes, which are beyond our control. Due to the operational needs of each airline, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future date but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an airline has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.
Iskander Air does not assume any liability whatsoever for cancelled flights, flights that are missed, orflights not connecting due to any schedule changes made by the airlines. We make every attempt to notify the customer of any schedule change. It is always best to contact the airline to reconfirm you flights within 72 hours of your departure. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Iskander Air will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country. Your transaction with Iskander Air does not guarantee entrance to the country of destination. Traveler understands that Iskander Air accepts no responsibility for determining passenger's eligibility to enter or transit through any specific country. Information, if any, given by Iskander Air's employees must be verified with government authorities. Such information does not imply responsibility on Iskander Air’s behalf.
It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact aIskander Air customer service agent within 2 hours from the time the booking was completed. If you fail to contact us by phone within 2 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking. You are requested to review and save the itinerary.
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Iskander Air accepts no responsibility for any changes that the supplier has not updated specific features, such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Iskander Air nor the hotel will guarantee that your request will be honored.
Discount rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility. No refunds will be issued for unused room nights due to early departures. Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of your booking.
We and our service providers may collect Personal Information in a variety of ways. We may collect Personal Information through the Services, such as when you make a booking or register for a promotion. We may collect Personal Information from you offline, such as when you contact customer service. We may receive your Personal Information from other sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.
We may use your Personal Informations:
1. To complete and fulfill your booking or purchase, which includes processing your payment, communicating with you regarding your booking or purchase, and providing you with related customer service. We use passport information for the purpose of your travel bookings.
2.To respond to your inquiries and fulfil your requests, such as to send you newsletters.
3. To send administrative information to you, such as information regarding the Services and changes to our terms, conditions and policies.
4. To send you marketing communications that we believe may be of interest to you, to the extent permitted by law.
5. To personalize your experience on the services by presenting products and offers tailored to you.
6. To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully, as you will be bound by them if you choose to participate.
7. To facilitate social sharing functionalities.
8. To allow you to send messages to another person through the Services. By using this functionality, you are telling us that you are entitled to provide us with your friend’s name and email address.
9. For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
10. As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your state or country of residence; (b) to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity; (c) to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
